37 years ago, when we first opened the gun shop, my favorite part of the job was visiting with and taking care of Customers. Always listening and learning, I did everything possible to make sure Customers were satisfied. Over the years, the desire to continuously improve everything– so Customers are always satisfied, has become part of the MidwayUSA culture. Continuous Improvement is at the core of everything we do — listening, learning and improving; always putting Customers first.
One of the things that has always bothered me, was how much mail order companies had to charge for shipping packages. Freight is expensive! But we discovered that if MidwayUSA re-engineered our system for shipping packages — tirelessly improving our processes so they were extremely efficient, and had great relationships with our freight partners — so we received the very best rates; well, if we could do those two things, we could save our Customers a lot of money on shipping costs. So, that’s exactly what we did!
Today, I’m very pleased to announce one of the most important improvements for Customers we’ve ever made — our new Nitro Express Shipping® system. We’ve spent several years and millions of dollars to develop one of the best, most efficient shipping systems in the country; and we’ve negotiated very hard with our freight partners — all to save our Customers money on shipping costs.
Right off the bat you’ll notice that most shipping costs went down substantially; and it’s really easy to understand. There are no order minimums or small order fees and shipping costs are calculated ‘real-time’ as you add products to your shopping cart. The complete details are available by clicking on ‘Shipping Charges & Options’ on our website, or you can click here. I hope you’re pleased with MidwayUSA’s new Nitro Express Shipping® system.
Founder and CEO of MidwayUSA
Both country kids from Missouri, Larry and Brenda Potterfield turned their passion for shooting sports into a career by opening a small gun shop in 1977 that would eventually become MidwayUSA (www.midwayusa.com). They instilled family values like honesty, integrity and respect for others into the business, and strive to maintain this culture with each Employee added to their growing team. For over 37 years, MidwayUSA has offered JUST ABOUT EVERYTHING® for Shooting, Reloading, Gunsmithing and Hunting with an unyielding focus on Customer Satisfaction.